Reservations at Riverdale are subject to availability and are confirmed only upon receipt of a valid payment method or deposit as required at the time of booking. We recommend reviewing your reservation details carefully, as it is the guest's responsibility to ensure that dates, room type, and guest count are accurate. Riverdale reserves the right to decline or cancel bookings that do not comply with our guest policies.

Cancellation terms vary by rate type and will be clearly communicated at the time of booking; guests are encouraged to review the applicable cancellation policy before confirming their reservation. Refunds, where applicable, will be processed to the original payment method within a reasonable timeframe in accordance with the relevant rate conditions. Non-refundable rates are charged in full at the time of booking and are not eligible for refund upon cancellation.

Standard check-in and check-out times are as advised at the time of booking or upon request from our front desk team; early check-in and late check-out may be available subject to availability. A valid government-issued photo identification and the payment card used at booking will be required upon check-in. Guests who anticipate a late arrival are kindly asked to notify Riverdale in advance to ensure their reservation is held.

Riverdale accepts major credit and debit cards; accepted payment methods will be confirmed at the time of booking or upon arrival. A pre-authorisation or security deposit may be placed on the guest's payment card at check-in to cover any incidental charges, and any unused portion will be released following a satisfactory room inspection at check-out. All charges are the responsibility of the registered guest, and Riverdale reserves the right to charge the card on file for any outstanding balances.

Guests are expected to conduct themselves in a manner that is respectful of fellow guests, staff, and the property at all times; Riverdale reserves the right to ask any guest whose behaviour is deemed disruptive or harmful to vacate the premises without refund. Guests are liable for any damage caused to the property, its furnishings, or equipment during their stay, and the cost of repair or replacement may be charged accordingly. Riverdale accepts no responsibility for the loss or theft of personal belongings; guests are encouraged to make use of in-room safes or to enquire about secure storage options.

Riverdale is committed to protecting the personal information of its guests and handles all data in accordance with applicable privacy legislation. Information collected during the booking and check-in process is used solely for the purpose of managing your stay and, where consent has been given, for communicating relevant offers and updates. Guests may request access to, correction of, or deletion of their personal data by contacting us directly through the details provided on our website.

These terms and conditions constitute the agreement between the guest and Riverdale and are subject to change without prior notice; the version in effect at the time of booking will apply. Riverdale reserves the right to amend its policies in accordance with operational requirements, local regulations, or other circumstances beyond its control. Any disputes arising from a guest's stay will be addressed in good faith by our management team, and guests are encouraged to raise any concerns promptly during or after their visit.